Warranty & Return
Warranty & Return Policy
At Filatime , we stand behind the quality of our products and are committed to ensuring your satisfaction. Please take a moment to review our warranty and return policy.
Limited Warranty
All Filatiome products come with a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is found to be defective within the warranty period, we will repair or replace it free of charge.
Exclusions
The warranty does not cover the following:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Unauthorized modifications or repairs
- Cosmetic damage, such as scratches or dents
- Damage caused by improper storage or exposure to extreme temperatures
- Products with altered or removed serial numbers
Return Policy
We offer a 30-day return policy for unused products in their original packaging. If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange.
To be eligible for a return, the product must be:
- In its original, unopened packaging
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of the purchase date
Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or was shipped in error.
Refunds
Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your product for a different size, color, or model, please contact our customer support team for assistance. Shipping costs for exchanges may apply.
Contact Us
If you have any questions about our warranty and return policy or need to initiate a return or exchange, please contact our customer support team at:
Email: service.us@filatime.com
We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
This warranty and return policy is clear, concise, and easy to understand. It outlines the key points, such as the warranty coverage, return eligibility, refund process, and contact information. By providing this information in a straightforward manner, you can build trust with your customers and demonstrate your commitment to their satisfaction.
At Filatime , we stand behind the quality of our products and are committed to ensuring your satisfaction. Please take a moment to review our warranty and return policy.
Limited Warranty
All Filatiome products come with a one-year limited warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. If your product is found to be defective within the warranty period, we will repair or replace it free of charge.
Exclusions
The warranty does not cover the following:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Unauthorized modifications or repairs
- Cosmetic damage, such as scratches or dents
- Damage caused by improper storage or exposure to extreme temperatures
- Products with altered or removed serial numbers
Return Policy
We offer a 30-day return policy for unused products in their original packaging. If you are not satisfied with your purchase, you may return it within 30 days of the purchase date for a full refund or exchange.
To be eligible for a return, the product must be:
- In its original, unopened packaging
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of the purchase date
Shipping costs for returns are the responsibility of the customer, except in cases where the product is defective or was shipped in error.
Refunds
Once we receive your returned product, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Exchanges
If you would like to exchange your product for a different size, color, or model, please contact our customer support team for assistance. Shipping costs for exchanges may apply.
Contact Us
If you have any questions about our warranty and return policy or need to initiate a return or exchange, please contact our customer support team at:
Email: service.us@filatime.com
We are available Monday through Friday, 9:00 AM to 5:00 PM EST.
This warranty and return policy is clear, concise, and easy to understand. It outlines the key points, such as the warranty coverage, return eligibility, refund process, and contact information. By providing this information in a straightforward manner, you can build trust with your customers and demonstrate your commitment to their satisfaction.